FAQ
How does ordering weekly meal prep work?
Order your meals online before 10am Thursday to be included in that week's cook.
Choose your meals, add any extras or customisation requests, and select your preferred Gold Coast or Brisbane pickup location at checkout.
We prepare everything fresh on Friday and Saturday, ready for collection on Sunday, with a Monday pickup option at ZeroW Southside.
Can I customise my meals, and how much does it cost?
Absolutely! Whether it's no onion, no cheese, skipping a garnish or swapping rice for pasta, you can make changes to suit your preferences.
Simply add your requests under 'Notes for the Chef' when selecting your meal.
A small 20c customisation fee applies to cover the extra attention needed during preparation and packing.
Looking for something more specifically tailored to your nutritional needs? Get in touch and we can discuss what's possible.
What if I need meals tailored to specific calories or macros?
No problem! If you're after something more personalised than our standard menu, get in touch and we can discuss your requirements, availability and pricing.
Can I add extra carbohydrates to my meals?
Absolutely! Whether you're fuelling your training or simply looking for a more substantial meal, you can add extra carbohydrates to your meal prep.
Simply select the 'Extra Carbs' option on eligible meals before adding them to your cart. Any additional cost will be displayed when selecting your extras.
How does gym pickup work, and do I need to be a member?
You don't need a gym membership to collect your Zero Excuses meals!
Simply choose your preferred Gold Coast or Brisbane pickup location at checkout and collect during the scheduled collection window.
Missed your pickup? No stress! Your meals can be collected the following day during the gym's staffed hours.
Can you accommodate food allergies or dietary requirements?
Our meals include gluten and dairy indicators to help you choose what suits your dietary needs. Where possible, certain meals can also be adjusted to accommodate intolerances or preferences.
If you have a food allergy, coeliac disease or specific dietary requirement, please get in touch before ordering.
I'm happy to discuss ingredients and preparation methods to see whether your requirements can be safely accommodated.
Can I change or cancel my meal prep order?
Need to make a change to your order? Get in touch as soon as possible and I'll see what I can do.
As meals are prepared specifically for each week's orders, changes and cancellations may not be possible once the Thursday 10am ordering cutoff has passed.
Can I track Zero Excuses meals, calories and macros in MyFitnessPal?
Absolutely! Every meal on our main menu includes a full nutritional breakdown showing calories, protein, carbohydrates and fats, making it easier to stay on top of your nutrition goals.
Our meals are also available in MyFitnessPal, so you can quickly log your meals without having to enter every ingredient individually.
Please note that listed nutritional values are based on our standard servings. Adding extra carbs or making customisations may change these figures.
Can I freeze my meal prep meals?
Yes, many of our freshly cooked meals are suitable for freezing, making it easy to keep extra meals ready for another day.
For best results, freeze your meals promptly in freezer-safe packaging, defrost them in the fridge and reheat thoroughly before eating.
Keep in mind that some ingredients, particularly fresh vegetables and certain sauces, may change texture after freezing.
Not sure about a particular meal? Just get in touch and I'll help you out.